Once the complete application is received by Healthy families they will determine eligibility within 10 calendar days. You will be notified by letter and will also receive a welcome telephone call.
The letter gives the date the insurance coverage will begin for each enrolled child. The first day of coverage begins 10 days from the date Healthy Families determines that a child qualifies for the program. If your child’s no-cost Medi-Cal coverage is ending, Healthy Families coverage begins after the Medi-Cal coverage ends. Healthy Families does not offer retroactive coverage.
If your application is not complete, Healty Families will notify you in writing. They will also try to reach you by phone. Healthy Families will not be able to determine if your child is eligible if you do not send in the information requested. You must submit all requested information within 17 days from the date Healthy Families received your application. You will have to reapply (send in a new application) if the information is not received within 60 days from the date that Healthy Families denies your application.
If your income is below the Healthy Families income levels, your application will be forwarded to the Department of Social Services in your county. They will contact you within 45 days to inform you of your family's Medi-Cal eligibility.
If you believe They made a mistake in not enrolling your child, you can request a review. You can call 1-866-848-9166. The call is free.